SUPPORT
If something breaks, stalls, or behaves unexpectedly, send the details and we will help you get back to testing.
Contact
Email support with a short description of the issue, which platform you are on, and any screenshots that show the problem.
Email support@chartskip.appFrequently asked questions
How do I install ChartSkip?
After subscribing on Gumroad, download the desktop app for your platform, open it, and grant Accessibility permission when prompted.
Which platforms are supported?
ChartSkip is a desktop app for macOS and Windows. One subscription covers both.
Do I need a paid TradingView plan?
You need a TradingView plan with Replay access. Minute-level replay across multiple days usually requires one of TradingView’s paid plans.
How do I cancel my subscription?
Cancel from your Gumroad account. Your access remains active until the end of your current billing period.
How do I report a bug?
Email support@chartskip.app with the issue, your OS, the browser you are using with TradingView, and a screenshot if possible.